Call center sector in india is a relatively new industry and one of the fastest growing sectors driving employment and growth in modern india today while employment in the business process outsourcing bpo sector has meant that young adults are reaching their career milestones and financial goals . Stress burnout and job satisfaction among the call centre employees 4 to identify the role of burnout on the job satisfaction of the call centre employees hypothesis of the study 1 occupational stress among call centre employees is caused by role related factors 2 there is a predictive relationship between burnout and job satisfaction 3. Emotional dissonance emotional exhaustion and job satisfaction in call centre workers k a lewig and m f dollard work stress research group school of psychology the university of south australia adelaide australia the rapid rise of the service sector and in particular the call centre industry. The indian call centre industry cahrs wp05 07 page 3 of 26 abstract report of the global call centre industry project the dramatic growth of the call center industry is a world wide phenomenon fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. Customer service and call center support jobs are often entry level positions that only require a high school diploma or ged customer service professionals are found in every industry with
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